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Shipping & Returns

U.S. Orders


Standard Ground U.S. Shipping U.S. orders will be sent via UPS, FedEx or the most economical service available. Expect your package within 2-10 business days depending upon your geographic location. Shipping charges will not be charged to customer as all US shipping on items are free.



International Orders

Shipping costs range depending on your location. Orders typically arrive within 10-21 business days. *Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. We require the following information to process your return. (If this information is not included, we will be unable to process your return.)



Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Returns Process
Please return the merchandise to:
MSO
RETURNS DEPARTMENT
PO BOX 12241
Royal Oak, MI 48237

All returns must be shipped back to MSO using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by MSO and tracking information cannot be provided, will be the sole responsibility of the shipper. **Please allow up to 14 business days to process your return or exchange.**

Damaged Merchandise:
Please contact MSO at info@msstylesonline.com. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.

Undeliverable Packages:
If your package is returned to Mystic Styles marked as “refused”, “unclaimed”, or “undeliverable”, a refund will be issued for the merchandise only. Shipping charges are non refundable.

Cancel Your Order
Contact us at:
info@msstylesonline.com

Claims You must notify us within 15 days from the date of your order if you did not receive it.

Pre-Orders

Pre-Ordered items are shipped within 5-10 business days as soon as MSO receives the items. Shipping can take up to 5 business days. Prices may vary per pre-ordered item and can change without notice. There are no fees for pre-ordering items but, the cost of products. Shipping for pre-orders are always free to US customers. International orders shipping charges may vary depending on location. Some pre-order items may have a deposit no more than $4.99. This deposit is applied toward total price and we will NOT charge any fees or extra cost but items total including shipping if applicable.



Pre-Order Returns/Refund Process

Customer can request a full refund within 30 days of purchase. Funds on pre-orders are held until delivery of purchased item or items. Returned items are processed as stated in our returns process stated above.



Back-Order

Back-Order items are shipped within 5-10 business days once in stock. Orders placed in Back-Order Status are open for 10 business days until in stock. If items are not in stock by the 10 business days full refunds are given for orders. Please contact us if refund is not given within set timeframe.